BESCOM’s instructions, and why they are tough to follow

by October 13, 2016 Deepa's Jottings, Governance

I am told that I can pay my BESCOM bill online, if I know my Customer ID or the Account ID, which, according to BESCOM, is printed on my bill.

 

<a href=”http://bescom.org/en/know-your-customer-id-or-account-id/”> here </a>

 

is their snapshot of a sample bill, from which one can get the Account or Customer ID.

 

Alas…that sample is not close to reality.

 

Month after month, I get a bill where the figures are nowhere in alignment with the lines describing the various details. In fact, for the month of October, I have this bill which is actually half of two bills, and the figures on the right are totally misaligned.

IMG_8402

 

The lines “RR Number” and “Account ID” occur at the bottom of the torn-off roll of paper and the actual numbers (I didn’t photograph them!) are pringed  at the top.

Such a “don’t care” attitude on the part of those who send us our monthly bills…make it very difficult for us to get any proper information out of these pieces of paper. The only certainty is, if we do not pay up by the due date (which is also not clear)…our electricity will be cut off.

BESCOM, improve your practices. Surely it cannot be all that tough to align your bills properly and print them out?

 

 

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About Deepa Mohan

Deepa Mohan is a freelance writer and avid naturalist.
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